Contractors Supply Inc

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Opinions

• Mia Garcia

  Feb, 12 2018
  ★ ★ ★ ★ ★
  First time going there. Very nice and huge. Workers are extremely nice
• Daniel Leavitt

  Jan, 18 2018
  ★ ☆ ☆ ☆ ☆
  Wow! This was the worst experience that I have had with a retailer! I bought a few ladders from them and within less than a week one of the rivets popped loose. I called them to warranty the ladder and drove to their location to turn in my , virtually new, ladder. They inspected it and sent me across town to a warehouse to pick up the new one. A few weeks later I got a call from them trying to figure out their inventory or something and tried telling me that the ladder I returned was an old worn out ladder that wasn't the one I bought. I explained that I turned It in to them in person and they inspected it.
  
  A couple weeks later, another rivet in the same spot came loose on one of the other ladders i bought from them. I called them before i had to drive all over town again, to check in getting a warranty replacement. They guy there gave me the run around. He said they are a small company with only one store and he needed to talk to the owner. I explained that I would appreciate that. After several calls that spanned 2 weeks....the answer I got was that the owner only comes in when he feels like it and he had no answers for me. I asked them if this is the type of customer service they offer to their customers and got the information to their supplier, so I could finally get this resolved. About 30 mins later, I got a call from someone at contractors supply. The guy was rude and proceeded to tell me that he had another customer that bought a bunch and never had any problems, so what were the odds that I got two bad ladders. I told him I was done dealing with them any more, and he said good.
  
  So, they sell faulty equipment and get mad at the customers when they need warranty replacement? Not a good company at all, in my opinion! Avoid these guys, as it seems that they don't care about the customer. Would like to give a negative 5 stars, but I guess 1 will have to do!

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